The Billy boot, just like all the shoes and boots from The Office of Angela Scott, are masterfully crafted. They are beautiful and comfortable. People notice them and comment on them every time I wear them. I am typically a size 7 but needed these in a 7.5, so they may run a bit small. The exchange was amazing. As soon as I put the return in the mail, the new ones were received - literally in a day. Amazing quality and worth the price.