I wear a size 7. I ordered a 7 1/2. I had a lot of heel slip. I was able to put a finger between my heel and the back of the shoe. Because of this it was suggested I return for a 7 which I did.
The 7 came and they were still a tad loose but I was afraid to go to a 61/2 because they might be to tight in the toes. I was able to put the tip of my pinky between the top of the back and my heel. I am able to put a whole finger in the side.
After talking with Help they sent me heel pads free of charge. I have put them in but haven’t worn them out yet to evaluate.
When the shoes arrived the right shoe fit a little looser than the left shoe (I don’t have this issue with other shoes).
I wore them out once. The left shoe did great and with the medium thick sock was really comfortable. The right had heel slip and I had the beginning of a blister on my heel.
I’m hoping for 100% improvement with the heel pad.
The shoe is stunning and I love the look!
With this price point I’m not sure if I would order another pair because I’m not really sure of the sizing.
They are great at exchanging the first pair (I don’t know if you can exchange more than once).